Contact us

Get in touch with your questions or comments.

Contact US

Contact us

Get in touch with your questions or comments.

COVID-19 Important Information

As part of our effort to combat Coronavirus (COVID-19), and to ensure the safety of our customers, staff, and community, we have made the decision to put our business into a form of hibernation.

Over this period, we will continue to provide the same service you have come to expect from us via our website and our online ordering system and deliveries currently remain fully functional. We have a team available for essential tasks and for their safety any work will be done remotely.

For After Sales, Online Ordering or Product Queries, please contact the relevant area via the below contact forms

Thank you for your patience and please stay safe during these trying times.

Please read our section on spare parts, locks and keys in our FAQ.

FAQ :

  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM till 5PM
Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :

  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please login into your account to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.

Repairs:

We recommend that you have an American Tourister Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorised Repair Centres are authorised to do warranty repair work. To locate your nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.